1. Reservations – Goods Reception
To prevent the non-acceptance of your complaint by the insurance/shipping companies, and our non-capability to assure partial or complete reimbursement, it is requested to check immediately the parcel for visible damage or products missing, putting that note on reservations field, on the delivery slip. The anomaly shall be exposed and detailed in written, subject of confirmation notes or oral reservations are not eligible as proof.
We point that, our parcels are sealed with a red and black tape, property of Bystart. Please be aware if you notice a different sealing tape or unglued, please deduct the reservation on the exposed terms above, this being proof that the parcel was tampered.
2. Obligation to fill the RMA – Exchange and Return Procedure
To request an exchange/return it is crucial to follow these steps:
At the online store, your client area: My orders > Select respective order > Select product(s) you intend to exchange/return > Select the amount > Write in the available field, why it needs to be returned > Click on the button bellow when finished.
Segredos Indiscretos reserves the right of not making any Exchange or Return if the Process is fulfilled.
3. Exchange and Returns specificities
Right to Return
Please be careful when trying out the products, your right of return is only valid if the products are new, and in the condition which they were acquired, unused and unaltered. Segredos Indiscretos reserves itself the right to refuse the return, in case there are indicators that the procedure wasn’t fulfilled.
Return for malfunction
If the acquired product is defective or does not have the appearance or works as announced, we repair, replace it for free or make complete reimbursement, regarding the situation.
Unique paragraph: Common tests to be made before proceeding to a return:
On the case of electronic devices, check/switch the batteries. Batteries are consumable, as for, we will not be held responsible for the product non-function, due to batteries discharge.
Procedure on the Process in case of Return of Defective Products
You must wait for shipment or pick up approval. After return is authorized, you shall send the defective merchandise to our address, or wait for a pickup. Once the item(s) reaches our premises, specialized staff will see what is wrong.
We will support the shipping costs, only when the goods are defective. Otherwise, we will not be held responsible for reshipping the product. If we had proceeded to a pickup and after further analysis, there is no defect, we will charge for the pickup.
We assure warranty for 2 years.